eMail import on macOS

On macOS, native EML and Outlook MSG files can't be imported nor converted to PDF on the fly. MasterFile therefore provides a macOS app that makes dealing with these native email files easy so they can be imported directly into MasterFile together with a PDF version.

Here's how it works.

  • Click on the MSG Viewer app to open it.
Expand or collapse content 1. Setting EML conversion
  • Open preferences.
  • Set the options as shown and then close the window. Leave all others unchecked.

Drag and drop MSG or EML files into the conversion window. The conversions are saved back into the same folder.

Expand or collapse content 2. Setting PDF conversion
  • Set "Default e-mail client" for PDF conversion options as shown and then close the window. Leave all other settings as-is.
  • Drag and drop MSG or EML files into the conversion window. The PDF conversions are saved back into the same folder.
Expand or collapse content 3. Renaming the PDF files

In this version of the MSG Viewer, PDF conversions are given the extension .eml.pdf. They need to renamed to have the extension .pdf.  This will be corrected in the upcoming version of MSG Viewer.

Here's a short video on how to do so.

Expand or collapse content 4. Importing the files into your case
  • Start [R+] > Document and eEmail Loading > Express Load

Here's a short video that shows you to import the MSG, EML and PDF versions  converted above into MasterFile.